Contact information
Effective date: 18 September 2026 Last updated: 18 September 2026
We're here to help with anything about your order, our stoneware, returns, or this website. Here is every way to reach Danmero, and what to expect when you do.
Customer support
- Email: support@danmero.com — the fastest way to reach us
- Phone: +1 307 393 5406
- Hours: Monday to Friday, 9:00 AM – 5:00 PM (Mountain Time)
- Response time: we reply to every message within 1 business day
Messages received outside business hours, on weekends or on US federal holidays are answered on the next business day.
What to include in your message
To help us resolve your query in one reply, please include: your order number (in your confirmation email), the email address used at checkout, and — for damage or wrong-item reports — clear photos of the issue.
Postal address (correspondence only)
NEXHOLD COMMERCE LLC (trading as Danmero) 5830 E 2nd St, Ste 7000 Casper, WY 82609 United States
This address is for correspondence only — please do not send returns here. The returns address (our fulfillment partner ShipBob's facility in Fontana, California) is provided in the Returns & Refunds Policy together with the approval process. We don't accept walk-in visits — please use email or phone.
Company details
- Operating company: NEXHOLD COMMERCE LLC
- Wyoming Filing ID: 2026-001887388
- Registry: Wyoming Secretary of State
- Address: 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States
Common topics — where to look first
- Where is my order? Use the tracking link in your dispatch email or the Track Your Order page on our website.
- Returns and refunds: the full process is in our Returns & Refunds Policy.
- Delivery times and carriers: see our Shipping Policy.
- Payment methods and security: see our Payment Policy.
- How we handle your data: see our Privacy Policy.