Refund policy
Effective date: 18 September 2026 Last updated: 18 September 2026
At Danmero we want you to be completely happy with your stoneware. If a plate isn't quite right, you have a full 30 days to send it back. Questions? Email support@danmero.com — we usually respond within 1 business day.
Quick summary
| Question | Answer |
|---|---|
| How long do I have to return? | 30 days from delivery |
| What can I return? | Items in new, unused condition |
| Who pays return shipping? | You for change-of-mind returns (we provide a prepaid label and deduct its cost from your refund); free for faulty, damaged or incorrect items |
| How long does the refund take? | Within 7 business days of the return arriving; bank processing may add a few more days |
| Where does the refund go? | Back to your original payment method |
| Any restocking fees? | None — ever |
| Exchanges? | Yes — within 30 days, subject to stock |
1. Our 30-day return window
We accept returns for 30 days from the date of delivery, for any reason — the plate doesn't suit your table, you changed your mind, or anything else. No restocking fees, no questions that matter more than your satisfaction.
2. What can be returned
Items that don't suit your table, items you've changed your mind about (in new, unused condition), items that arrived faulty, damaged or defective, items sent in error, and items that don't match their description.
3. What cannot be returned
For change-of-mind reasons we cannot accept: items that have been used for serving food, items damaged through misuse, items returned outside the 30-day window, or items returned without original protective packaging where this materially reduces their resale value. Your rights for defective goods are unaffected.
4. Condition of returned items
Returns must be in new, unused condition, ideally in the original protective packaging. If items show signs of use or damage from misuse, we may refuse the return or apply a partial refund reflecting the reduction in value.
5. How to return — step by step
Step 1 — Email us at support@danmero.com within 30 days of delivery with: your order number, the item(s) you wish to return, the reason, and photos if the item is damaged, defective or incorrect.
Step 2 — Wait for approval. We respond within 1 business day with return authorization and a prepaid return label to download and print. For change-of-mind returns, the actual cost of that label is deducted from your refund — we confirm the exact amount before you ship. For faulty, damaged or incorrect items, the label is free. Please don't send anything before approval.
Step 3 — Pack and ship. We partner with ShipBob for fulfillment and returns handling. Pack the plates securely (stoneware needs padding — ideally the original packaging) and send approved returns to their facility:
ShipBob — Returns (Danmero) 11010 Juniper Ave Fontana, CA 92337 United States
We recommend a tracked service; we cannot accept responsibility for returns lost before reaching the warehouse. We do not accept cash-on-delivery returns.
Step 4 — Refund or exchange. Once the return arrives at our fulfillment partner's warehouse and passes inspection, we process your refund or dispatch your exchange within 7 business days.
6. Return shipping costs
| Reason for return | Who pays |
|---|---|
| Change of mind / doesn't suit | You — we provide a prepaid label and deduct its actual cost from your refund |
| Faulty, damaged or defective item | We pay |
| Wrong item shipped | We pay |
| Item doesn't match description | We pay |
7. Faulty, damaged or incorrect items
Contact us within 48 hours of delivery at support@danmero.com with your order number, clear photos of the issue and a short description. We will replace the item, offer an alternative of equivalent value, or issue a full refund including any delivery and return costs — your choice, subject to stock. These remedies are in addition to any non-waivable rights you have under applicable law.
8. Refund processing time
We issue refunds within 7 business days of the return arriving and being checked. Your bank or card issuer may take a few additional business days to post the credit. You'll receive an email confirmation when the refund is processed. If you don't see the refund within 15 business days of that email, contact us and we'll investigate.
9. Refund method
Refunds always go to the original payment method: card payments back to the same card; Apple Pay, Google Pay and Shop Pay back to the card linked to your wallet; PayPal refunds back to your PayPal account. We cannot refund in cash or to a different person or payment method.
10. Exchanges
We offer exchanges for a different style of equivalent value within 30 days, subject to stock. Follow the return process in Section 5 and state the item you'd like instead; once your return arrives and the exchange item is in stock, we dispatch it at no extra delivery cost. If it's out of stock, we'll contact you to refund or arrange an alternative.
11. When we may refuse a return
We may refuse a return or apply a partial refund if the item shows clear signs of use or misuse, is returned outside the window, is returned without original packaging where this materially reduces value, or if we reasonably suspect fraudulent return activity. If we refuse, we explain why in writing and either return the item to you at your cost or hold it for collection.
12. Canceling before dispatch
Email support@danmero.com with your order number as soon as possible. If the order hasn't been dispatched, we cancel and refund in full within 7 business days; if it has, follow the standard return process.
13. Disputes and your right to escalate
If you're not satisfied with how we've handled a return or refund: email our team first — we resolve almost everything quickly; contact your card issuer or PayPal if you paid through them; or contact the Wyoming Attorney General's Consumer Protection Unit, your own state's consumer protection agency, or the Federal Trade Commission (https://reportfraud.ftc.gov).
14. Contact us
NEXHOLD COMMERCE LLC (trading as Danmero) 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States Email: support@danmero.com Phone: +1 307 393 5406 Wyoming Filing ID: 2026-001887388