Frequently asked questions
What are Danmero plates made of?
Dense stoneware — natural clay fired at high temperature for strength and real weight in the hand. Exact dimensions, weight, color and finish are in the Specifications on every product page.
Are the plates dishwasher safe?
To keep the glaze at its best we recommend hand washing in warm soapy water rather than the dishwasher. Avoid sudden temperature shocks (for example, freezer straight into a hot oven), as with any ceramic.
Will the color match the photos?
Photos show the actual products. Screens differ, and the glazes vary slightly from piece to piece — that is the nature of the material, not a defect. The 30-day return window covers you.
Can I use them in the microwave?
Stoneware generally handles the microwave well. Avoid sudden temperature shocks — for example, taking a plate from the freezer straight into the microwave.
How should I care for the glaze?
Hand washing with warm soapy water is all they need. For stubborn marks, a soft sponge works best; avoid abrasive scourers, which can mark both matte and satin glazes.
Where do you ship to?
The 48 contiguous US states and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories or APO/FPO/DPO addresses, and we do not ship internationally.
How long does delivery take?
5–7 business days from order to doorstep (1–2 days handling + 4–5 days transit). Orders before 4:00 PM Mountain Time, Mon–Fri begin processing the same day.
How much does shipping cost?
Free on every order within our delivery area, no minimum spend, no hidden fees.
Which carriers do you use?
UPS, USPS, FedEx or DHL eCommerce — whichever routes best to your address. Tracking number emailed on dispatch.
What if my parcel is lost or damaged?
Email support@danmero.com with your order number and photos. We open a claim with the carrier; once it concludes, you choose: free reshipment or a full refund.
What's your return window?
30 days from receipt, for any reason. Details in the Returns & Refunds Policy.
What condition must the item be in to return?
New and unused, in the original protective packaging where possible.
Who pays return postage?
Defective / wrong product: we do. Change of mind: you do. After our approval, download and print a return label.
How fast is the refund?
Within 7 business days of the returned item arriving at our fulfillment partner's warehouse. The refund goes back to your original payment method.
What payment methods do you accept?
Cards: Visa, Mastercard, Amex, Discover, Diners Club. Wallets: Apple Pay, Google Pay, Shop Pay, PayPal.
All payments go through Shopify Payments (and PayPal for PayPal payments) — TLS/SSL encrypted, PCI DSS Level 1 certified, 3-D Secure on cards.
Full details in our Payment Policy.
Is checkout secure?
Yes. TLS 1.2+ SSL on every page. We never store your full card details — they're processed by Shopify Payments (and PayPal for PayPal payments). 3-D Secure on card payments.
What currency are prices in?
US Dollars (USD, $). Any applicable sales tax is calculated and shown at checkout before you pay.
Can I change or cancel my order after placing it?
Yes, if we haven't dispatched it. Email support@danmero.com with your order number. After dispatch, you can refuse delivery or return it under our 30-day policy.
How do I get in touch?
Email: support@danmero.com · Phone: +1 307 393 5406 · Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time). We reply within 1 business day.
